Updated on November 23, 2018 by admin
Dale Carnegie's Personal Development top 3 techniques for handling people shows simple but hugely effective things all of us can do to influence others. I've been reading this book 'How to win friends and influence people'. You really should get a copy.
It's one of those all time best sellers, that people just keep talking about so I picked up a copy.
Success books are about giving you an idea, or some stimulus or some training to move you from one place to the next. We really became the sum total of everything we absorb. I enjoy reading these books – anything that can help me become a better person I need!
Sometimes these books are so logical, so basic that you wonder why they are bestsellers, how is it they are talked about so highly for so long. I mean – this book was first published in the 1930's. But I've come to realize, that for a lot of people, they were never trained from childhood how to relate to people, how care about someone other than themselves, how to be honestly about to connect and lead people – these books break it down so simply, anyone can improve their relationships.
How To Win Friends and Influence People
Dale Carnegie gives 3 tips in the first section of the book: Fundamental Techniques in Handling People. See how you rate yourself on these, they are invaluable both in our personal lives and our business life.
1. Do not criticize, condemn or complain
Criticism, condemnation or complaining just aliens and sets others against you. He advises:
'When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudice and motivated by pride and vanity '.
Just think back to an experience where you have known this to be true. What about if someone has criticized you, even if it was deserved, did it make you want to help that person or do something to make them happy? Or did it make you withdraw somehow, or get angry, irritated or annoyed.
The criticized person tends to justify themselves, because they only see things from their own point of view. The blame is not theirs but others.
All criticism does is make people defensive, resentful and hurt. Ultimately the situation that needed to be changed will remain.
Psychologists have proven in case studies that 'animals rewarded for good behavior will learn much more quickly and retain what it learns far more effectively than an animal punished for bad behavior'.
Encouraging the good, having self-control and great character should be the aim of all of us. 'A great man (or woman) shows greatness by the way he fears little men'.
There are some people who live to complain. Those customers that call or email and just want to rant, or maybe you have kids and they have not done what you've asked 10 times already. You need to decide the …
Updated on November 23, 2018 by admin
A business phone system is a large investment for any business owner. Communication is the key to any successful business and having a phone system that accurately routes calls and delivers announcements in a professional manner gives potential customers a positive impression when they first make contact with the business.
Large corporations have utilized this technology for quite some time and now smaller businesses can use the same technology to compete with their larger counterparts. When a customer calls a business, hearing a professional message that allows them to make selections gives them the impression that the business is much bigger than it really is. Having calls answered by an answering machine or receiving a busy signal can often lead customers to believe that the business may not be as qualified as they thought.
Customer confidence can be very fragile and once established is very easy to lose. When a customer interacts with the business, if the call is not handled appropriately they are to question the business's ability to handle other issues and concerns. A business phone system should not only be reliable, but should be versatile enough to allow the business owner to change recordings when needed. For this reason, ease-of-use is essential when choosing a business phone system.
Using announcements provides a business owner with a way to inform customers of new services or products being offered as well as general information related to the business. This frees up time that employees might be spending providing customers with answers to commonly asked questions. Allowing the phone system to handle these questions means that the answers given are consistent for each customer. If the customer receives a different answer from different employees they're likely to lose confidence in the business.
Another way that customers become confused is when they are transferred incorrectly to the wrong person or put on hold for excessive amounts of time. Allowed the phone system to transfer the call based on caller selection removes the element of human error. This helps to minimize frustration on the part of the customer and ensures that calls are routed quickly and accurately. Not only do customers get a more pleasant phone experience, but employees of the business no longer have to worry about answering calls as they are automatically routed by the phone system.
Another way to improve communication with customers is to give the customer multiple options when they call. As an example, you could give the option of leaving a message as opposed to remaining on hold. This makes the customer feel as though they are in control and that you as a business owner value their time. This is very important since customer perception extremely stricts whether they are a repeat customer or not. If the customer feels that they've been greatly ignored or given little consideration, they're likely to go to a competitor where they feel they are valued with high regard.
In a more sophisticated business phone system, customers can be given …