Why OpenEMR Has Bad Customer Service Reviews
Everyone is entitled to their opinion which comes from their experience with a particular product, service, or in this case software package. In reviewing the remarks that were left about the OpenEMR software, it is the intent of this article to highlight a few things about OpenEMR and rebut a few things people have said the software did not do. The rating is on these five things:
Ease of use
Value for Money
At the time of this writing, there are only 5 reviews showing on the site. I will be commenting on those.
Ease of use:
Two people gave the software five stars, two people gave one and a half stars, and one person gave 3 stars. If you look at the diversity of entries, you can see a wide range of business types that have tried the product. One out of the five is a billing service. The rest are practices. The billing service gave the lowest score of all five.
That is not a surprise as that the software is not really written for a biller but a biller can do the billing out of the software. So, OpenEMR does not have all the bells and whistles that MediSoft has. However, it is fully capable of getting the job done when it comes to billing. A biller may have to think a little more than when using another billing suite that has been around long and is dedicated to billing. But if the biller takes their time, they will find all the tools needed to keep the office flush with cash flow.
Ease of use is a tricky thing because that really speaks to the state of mind of a person. It’s like the rivalry between MAC and PC. Some people use MAC because it fits the way they think. Others use PC because it makes sense to them. Everything is that way in life and purchasing anything. So, for some, it will be hard for them to pick up on how the software work and others will get it right away. We have seen offices that never took a day of training from us and picked up and used the software right away.
There was only one that gave this a 5 star. On this one, let’s focus on two of the comments. Like least was this comment “Super slow and it doesn’t check insurance eligibility”. Let us address the super slow. Without more details, the speculation here is that the program moved really slow. In our experience, this comes from one or three things. First, the computer that the software was installed on did not have enough horsepower to run the machine. OpenEMR is a fairly large program and if it is placed an old slow computer it will run slow. Secondly, if the software is not configured for the software package, it will run slow. These have been the main two reason we found that when people report the software is slow is the cause of the slowness.
The second part of the comment “doesn’t check insurance eligibility” is false. All the person had to do is Google OpenEMR eligibility check and they would have found http://www.open-emr.org/wiki/index.php/Insurance_Eligibility_Check. Try it now yourself. This feature has been in the software since 2012. But if you don’t where to look, you can’t find it.
I have to admit. There are many things buried in OpenEMR. It has more features that I can keep up with.